We ship web orders within 5 business days. The “Free Shipping” promotion total is based on goods, after discounts, and does not include tax or additional shipping costs. “Free Shipping” is only available to addresses in the continental United States by our choice of shipping method. For all orders outside of the continental US, duties and customs are paid by the recipient. In-store pickup must be retrieved within 10 business days of receiving notice of the order being ready. Orders can be picked up Monday through Friday, 9:00am through 5:00pm at the Teaworks.