Every box of Smith tea is packed with care, from the time that it is blended to the time that it arrives at your door.
Domestic Shipping Policy
We ship all web orders within 5 business days of purchase. Domestic orders with subtotals of $19.99 and under will have a flat rate shipping of $2.99. Domestic orders with subtotals between $20 and $28.99 will have a flat rate shipping of $3.99. Domestic orders with subtotals between $29 and $38.99 will have a flat rate shipping of $5.99. All domestic orders over $39 qualify for free ground shipping. Once your order has been fulfilled in our warehouse, you will receive an email with information on how to track your package. We always choose the most inexpensive shipping option for your convenience. This means that most of our orders are processed through USPS, while larger or more valuable items may be shipped through UPS. Please note that UPS does not ship to P.O. boxes. If you would prefer that your order be sent via UPS rather than USPS, please contact customer service directly and we would be happy to arrange that for you. If you ever have questions or concerns about your order, do not hesitate to reach out to our customer service team at email@example.com or by phone at (503) 719-8752, Monday – Friday, 8am to 5pm PST.
Expedited Shipping Options
We offer expedited shipping options on all domestic orders for your convenience. Your selection of expedited shipping means that we will prioritize fulfilling your order over others that may be in our queue. Choose Expedited Shipping in the drop-down on your online order form for a $15.99 flat rate to send your package through USPS’s Priority Mail rather than First Class Mail. USPS promises that First Class Mail may take up to 7 days for delivery, while Priority Mail ensures that your package will be delivered within 3 days after fulfillment. If you would like an even faster transit time, please reach out to our customer service team at firstname.lastname@example.org, or by phone at (503) 719-8752 to discuss additional options.
Shipping via Military Mail (APO/FPO/DPO)
We will ship to any military or diplomatic address (APO, FPO, DPO). If you choose this option, we request that you write out the complete address with any additional relevant information. For more information on formatting military addresses, find USPS’s guidelines here.