Frequently Asked Questions
Every box of Smith tea is packed with care, from the time that it is blended to the time that it arrives at your door. We meticulously place each carton of tea inside your box so they are lovingly nestled together, wrapped in tissue paper as they make their way to your home and finished with an extra sample of whatever tea we’re producing that day.
Promotional Shipping Rates
Promotional shipping rates (e.g. Free Shipping, Discounted Shipping, etc.) are valid only for shipments in the Continental US unless explicitly stated otherwise. Discounts will be applied to standard shipping rates only. Expedited shipments are not eligible for discounted rates. Discounts cannot be applied after an order has been placed.
Domestic Shipping Policy
We fulfill all web orders within 5 business days of purchase. All domestic orders will have a flat rate shipping of $3.99. Once your order has been fulfilled in our warehouse, you will receive an email with information on how to track your package. We always choose the most inexpensive shipping option for your convenience. This means that most of our orders are processed through USPS, while larger or more valuable items may be shipped through UPS. Please note that UPS does not ship to P.O. boxes. If you would prefer that your order be sent via UPS rather than USPS, please contact customer service directly and we would be happy to arrange that for you. If you ever have questions or concerns about your order, do not hesitate to reach out to our customer service team at firstname.lastname@example.org or by phone at (503) 719-8752, Monday – Friday, 8am to 5pm PST.
International Shipping Policy
We do offer international shipping to our customers; however, we do not have access to tracking once your package leaves the United States. Orders to Canada may be completed through our online order form for a flat rate of $19.99 USD. To arrange an order outside the United States or Canada, please call or email our customer service team directly at email@example.com or (503)-719-8752. After confirming your shipping address and the items you would like to purchase, we will do our best to provide an accurate quote for shipping cost and time. We require that you provide a contact telephone number for all international orders.
Please note that Smith Teamaker is not responsible for lost or stolen items, nor any customs fees that may be retroactively added to the shipping cost upon arrival. Customers are responsible for all shipping fees associated with international purchases. Find our current list of restricted countries to which we cannot ship as follows: Afghanistan, Algeria, Angola, Belarus, Bosnia, Burma, Burundi, Republic of the Congo, Democratic Republic of the Congo, Republic of the Cote d’Ivoire, Croatia, Cuba, Herzegovina, Iran, Iraq, Jordan, Liberia, Libya, Mexico, Moldova, Montenegro, Nigeria, North Korea, Paraguay, Serbia, Sierra Leone, Somalia, South Africa, Sri Lanka, Sudan, Syria, Togo, Yemen, and Zimbabwe.
Expedited Shipping Options
We offer expedited shipping options on all domestic orders for your convenience. Your selection of expedited shipping means that we will prioritize fulfilling your order over others that may be in our queue. Choose Expedited Shipping in the drop-down on your online order form for a $15.99 flat rate to send your package through USPS’s Priority Mail rather than First Class Mail. USPS promises that First Class Mail may take up to 7 days for delivery, while Priority Mail ensures that your package will be delivered within 3 days after fulfillment. If you would like an even faster transit time, please reach out to our customer service team at firstname.lastname@example.org, or by phone at (503) 719-8752 to discuss additional options.
Shipping via Military Mail (APO/FPO/DPO)
We will ship to any military or diplomatic address (APO, FPO, DPO). If you choose this option, we request that you write out the complete address with any additional relevant information. For more information on formatting military addresses, find USPS’s guidelines here.
Is sachet material biodegradable?
Yes, our sachet material is biodegradable. The sachets are made from the starch of plant-based material, primarily corn. The string, tag and sachets are all biodegradable in active compost with the proper amount of heat and moisture over a one-year period. Sachets will fully biodegrade in 90 days when in perfect compost conditions - 125 degrees F and 85% moisture. The speed with which it decomposes depends on the level of microbes in the active compost. Of course few of us have "perfect" compost conditions. In the natural condition it takes about three years for the sachets to fully decompose. In the case of very cold climates the sachets will not decompose.
Are GMOs in sachet material?
There are no GMOs present in the final product. Some genetically modified plant material (corn starch) may be used during the processing of the sachet material, but the act of processing of the material removes them.
Is glue used to attach the string to the tag or sachet?
No. The sachet, tag, and string are attached using an ultrasonic process.
What is the overwrap or envelope for the sachet?
The envelope material we use is similar to that used by Clif Bar and other energy bars and is a foil laminated film. Technically, it’s a “polymer,” a broad term that encompasses many kinds of natural and synthetic plastics.
This overwrap is important to keep the product from deterioration or cross contamination from moisture and aroma contaminated with other fresh for service items in restaurants, and to make the sachet portable so you can have the freshest tea possible at home or in the office.
We are searching for a material that has similar barrier properties and is biodegradable and will make the switch to that material as it becomes available.
ORGANIC & SUSTAINABILITY
Is your tea organically grown?
Some of the teas that we source are organic, but are purchased without a certificate. We do not use organic as our primary filter for purchasing teas because it limits our ability to have access to the best possible range of teas. Being on the ground in the countries of origin where we purchase tea allows us to review the production process from the plucking of the leaves and flowers and the harvest of the barks and roots that are used in producing our blends, as well as seeing how the workers are treated. All sources that we purchase from operate their farms and their collection of botanicals in a sustainable manner, recognizing that nurturing the soil and the plant is the only way to create a sustainable crop.
Are pesticides used in the growing process?
Many of our long time suppliers also sell products into the European Union, which has much more stringent allowances for residues than does the United States. Our black and green teas are all EU compliant, and even in certified organic products there are allowances for traces of herbicide and pesticide residues. In the premium end of the tea category, producers have learned that by avoiding use of pesticides they not only save money, but also ensure their products will not be held at the port of entry around the world.
How much caffeine is in a cup of Smith tea?
Caffeine content in tea will vary from plant to plant and from season to season. Caffeine and it's associated compounds are used as the tea plant's natural defense against insects. Conditions like air and ground moisture, available sunlight, average temperature, and growing density will affect each tea plant differently. In general, all our teas will have less than 1/3 the amount of caffeine than coffee and all of our herbal infusions are caffeine free.