FAQ
You have questions? We have answers. If you can’t find what you’re looking for, contact us at customersuccess@smithtea.com.
25% off sitewide and 30%-35% off select products applied automatically at checkout. Discount applies to current in stock items only. Customer will be prompted to add a free carton of Silent Night, Morning Light or Ho Ho-Hoji-Chai when total after discounts and before shipping has reached $65 while supplies last. Once selected, gift with purchase will be automatically added to cart. No rainchecks. Offer will apply to first subscription order only. Giftable subscriptions will receive 25% off total cost. Offer is available exclusively at SmithTea.com. Sale begins Monday, November 25th, 2024 at 6am PST and ends Monday, December 2nd, 2024 at 11:59pm PST. Offer excludes gift cards, select merchandise and select collaborations. Offer available on domestic orders only while supplies last and cannot be combined with any other offers or discounts.
25% off sitewide and 30%-35% off select products applied automatically at checkout. Discount applies to current in stock items only. No rainchecks. Offer will apply to first subscription order only. Giftable subscriptions will receive 25% off total cost. Offer is available exclusively at SmithTea.com. Sale begins Monday, November 25th, 2024 at 12am PST and ends Monday, December 2nd, 2024 at 11:59pm PST. Offer excludes gift cards, select merchandise and select collaborations. Offer available on domestic orders only while supplies last and cannot be combined with any other offers or discounts.
On Tuesday, November 26th PST, receive 10% cash back on your purchase. Offer available to SmithTea.com Rewards Members only, and customer must be logged into their SmithTea.com account in order to accrue cash back. Cash back is calculated based on the subtotal after all discounts have been applied and prior to any shipping costs. Cash back cannot be used retroactively toward the purchase on which it was accrued. Redeemable exclusively on future purchases.
Are your new loose tea bags sustainable?
We are pleased to introduce our brand-new Eco Loose Tea packaging comprised of Post Consumer Recycled materials (PCR), or previously recycled materials, and is recyclable as well. For more information about the benefits of this packaging, click here.
How do I recycle the new Eco Loose Tea packaging after I’m done using it?
This is a simple process, outlined here.
Fill Weights and Pricing
Moving away from single use plastics is an important initiative for our business, our customers and our planet. To bring a more sustainable loose tea package to life, we needed to reimagine how we presented our loose program. This meant moving away from a standard 4 oz fill weight in multiple bag sizes to a variable fill weight in one bag size. Why? Streamlining the bag size allows us to reach higher minimum order quantities and invest in a bag that is not only better for the environment but is also resealable and tastefully designed - a design that, we believe, is worthy of any countertop.
Explore our fill weights and pricing here.
Are your new Eco Loose Tea Bags available for subscriptions?
Yes. Our Eco Loose Tea packaging is the new standard for all loose tea at Smith. This
means that when you sign up for a loose tea subscription, your tea will arrive in our new Eco Loose Tea packaging.
30-Day Guarantee
If your order is not quite your cup of tea, we're happy to ensure you have something that is. Our 30-day guarantee is extended to all purchases made on SmithTea.com. Please contact us at customersuccess@smithtea.com for assistance, and we'd glad to either replace or refund any items you're not pleased with.
What are the sachets made from?
Our sachets are created from a plant-based material called Soilon. More specifically, they are made using a Polylactic Acid (PLA) derived from plant materials that is 100% commercially compostable, certified safe by the FDA and are free of microplastics. Additionally, our sachets are sealed with sound wave technology, meaning there is no glue or staples present anywhere in our process. Our sachets are NOT comprised of PET plastic or nylon and we have tested our sachet material through a 3rd party to ensure there are no microplastics.
Is sachet material biodegradable?
Yes, our sachet material is biodegradable. The sachets are made from the starch of plant-based material, primarily corn. The string, tag and sachets are all biodegradable in active compost with the proper amount of heat and moisture over a one-year period. Sachets will fully biodegrade in 90 days when in perfect compost conditions - 125 degrees F and 85% moisture. The speed with which it decomposes depends on the level of microbes in the active compost. Of course few of us have "perfect" compost conditions. In the natural condition it takes about three years for the sachets to fully decompose. In the case of very cold climates the sachets will not decompose.
Do your sachets contain microplastics?
No, our sachets are plant based and we are pleased to assure you that they do not contain microplastics.
Are GMOs in sachet material?
There are no GMOs present in the final product. Some genetically modified plant material (corn starch) may be used during the processing of the sachet material, but the act of processing of the material removes them.
Is glue used to attach the string to the tag or sachet?
No. The sachet, tag, and string are attached using an ultrasonic process.
What is the overwrap or envelope for the sachet?
The envelope material we use is similar to that used by Clif Bar and other energy bars and is a foil laminated film. Technically, it’s a “polymer,” a broad term that encompasses many kinds of natural and synthetic plastics.
This overwrap is important to keep the product from deterioration or cross contamination from moisture and aroma contaminated with other fresh for service items in restaurants, and to make the sachet portable so you can have the freshest tea possible at home or in the office.
We are searching for a material that has similar barrier properties and is biodegradable and will make the switch to that material as it becomes available.
Why is my Blackberry Jasmine not blue?
Our Blackberry Jasmine Iced Tea is made with an ingredient from Thailand called butterfly pea flower. Upon steeping, the delicate petals of this flower naturally impart a vibrant blue to your glass of iced tea. The pigment in butterfly pea flower acts as a pH indicator, which means it will change color as the pH level changes. Brewing this tea with the right water will make all the difference. Butterfly pea flower will brew up a brilliant blue when prepared with water that has a neutral pH. It will change to violet as it becomes more acidic. (Try squeezing lemon in your blue tea to observe the change!) Hard water or alkaline water will cause the butterfly pea flower to turn a greenish/teal color and will turn yellow the more alkaline it becomes. We are based in Portland where the ph balance is neutral and doesn’t impact the color. In situations where we have used hard water or well water, we too have noticed a green hue but that is mitigated by using spring water. We recommend using freshly drawn filtered water with a neutral pH or store-bought spring water to reach the desired blue hue. Distilled water can make a very flat tasting cup of tea and is not recommended for tea brewing.
Why is my Iced Tea cloudy?
We recommend keeping iced tea out at room temperature and covered until ready to serve and then pouring over ice to keep a consistent strength. We do not recommend storing your black iced tea in the refrigerator, as it can become a bit cloudy. This, however, is an aesthetic preference, so if you don't mind your black tea becoming a bit cloudy in the fridge then you can store it in there. If stored in the refrigerator, the tea can be good for 2-3 days. Otherwise discard at the end of the day.
Some black teas, when left to cool at room temperature or when refrigerated, can undergo a change in which the compounds in the tea will cloud up a bit. This is perfectly normal, should not affect the taste, and can even be a sign of quality in the tea. It is something we see especially with Assam and has to do with the compounds found in the tea leaves, namely Theaflavins, Thearubigins, Catechins and Caffeine.
Useful Tip: Adding a little hot water to a cloudy glass can help to clear it up.
Shelf Life
We recommend consuming most of our teas within 1-2 years for peak freshness. Since they are dried, shelf stable ingredients, they are safe to drink long after that point as well.
Does tea go bad?
Dry tea leaves that are kept dry will not spoil or go bad but will simply lose flavor and aroma after the best by date.
How should I store my tea?
Most tea leaves are best kept away from light, air, and moisture. A note on pu-erh storage: unlike most tea, pu-erh improves with age and may be enjoyed for years. For best results, we recommend storing pu-erh in a cool, dry place that is temperature controlled. Read more about pu-erh here.
Light
Exposure to light has been shown to decrease the intensity of aromatic compounds in stored tea. Using a storage vessel that will not allow light in, such as ceramic or stainless steel is preferred.
Air
To keep tea fresh, store it in an airtight container to prevent further oxidation. Tea can also absorb strong flavors from other things stored nearby, so be sure to store it away from coffee, spices, onions, etc.
Moisture
The relative humidity of the environment where the tea is stored is also a key factor in determining how long tea will stay fresh. If you live in a dry climate, your tea will likely hold up longer than it would be in a humid environment.
Where are your teas from?
At Smith we buy our tea from friends in north and south India, Sri Lanka, China, Taiwan, and Japan. Herbal ingredients are sourced from all over the world, depending on where they grow and taste best. Visit our Provenance page for more information.
We have been working with many of our partners since the inception of Steven Smith Teamaker. Steve’s relationships were developed over decades in the industry and have allowed us to carry on his legacy through the work of his friends and partners around the world. When we look for new partners, we base our assessment on quality of ingredients and relationships – both with their communities and with our team.
Is your tea organically grown?
Some of the teas that we source are organic, but are purchased without a certificate. We do not use organic as our primary filter for purchasing teas because it limits our ability to have access to the best possible range of teas. Being on the ground in the countries of origin where we purchase tea allows us to review the production process from the plucking of the leaves and flowers and the harvest of the barks and roots that are used in producing our blends, as well as seeing how the workers are treated. All sources that we purchase from operate their farms and their collection of botanicals in a sustainable manner, recognizing that nurturing the soil and the plant is the only way to create a sustainable crop.
Are pesticides used in the growing process?
We ensure the farmers we work with use pesticides in a responsible manner that is in line with US laws and regulations. Our suppliers provide us with Certificates of Analysis for the teas and botanicals we buy and we periodically test for pesticides through 3rd party FDA certified labs.
How much caffeine is in a cup of Smith tea?
Caffeine is naturally occurring in all tea: white, green, oolong, black & fermented. Caffeine content in tea will vary from plant to plant and from season to season. Caffeine and its associated compounds are used as the tea plant's natural defense against insects. Here are some factors that will affect the amount of caffeine in your cup of tea:
- age of plant
- type of plant
- part of plant
- elevation or area where plant is grown
- water temp
- time in water
- tea to water ratio
- most importantly, caffeine affects everyone's metabolism differently
We currently do not source any decaffeinated teas, as the flavor of these teas is generally not up to our standards.
Does your tea contain sugars?
While some of our teas will have the perception of being “sweet” this may come from certain ingredients like licorice root, stevia leaf, etc. Our teas are generally free of calories and added sugar.* Pure tea brewed on its own is essentially a calorie free beverage. This is also true for herbal infusions.
*At times we’ve been known to use fun ingredients like homemade rock sugar, cacao nibs, and shredded coconut in some of our custom blends. These are the exceptions, however, as the vast majority of our blends are calorie-free.
What is natural flavor?
At Smith Teamaker, we are committed to using natural sourced ingredients for our flavorings and use only compounds that are derived through non-gmo natural fermentation. Much like in the production of cheese and wine, these “natural flavors” are derived naturally and provide unique flavor attributes that help our teas maintain their taste profiles and aromas.
Can you provide the nutritional facts for your iced teas?
You can find the nutritional facts for our iced teas here: Exceptional, Ginger Peach, Hibiscus Mango, Pineapple Green, Blackberry Jasmine.
Save up to 25% annually.
Savings is based on the average cost of a single product subscription at a 4 week cadence with free shipping over a 12 month period.
What is your policy for subscriptions?
Applies to select products. Discounts codes apply to first orders of subscriptions only. All future subscription orders will receive 5% savings. If multiple discounts apply to an order, discounts may be applied consecutively. Subscriptions ship only to US domestic addresses. Subscriptions cannot be modified, canceled, or refunded after payment has been processed.
Manage your subscription via text:
To receive updates, manage and make changes to your subscription via text, opt in HERE.
How do I modify/cancel my subscription?
1. Click the profile icon in the upper right corner of the navigation bar (immediately to the left of the cart icon).
2. Login if you have an account. If not, create an account then login.
3. Click “Manage Subscriptions” and go to the “Subscriptions” tab.
4. From here you can add a one-time purchase to your next subscription shipment, modify your current subscription, add another subscription, cancel your subscription, update your credit card and/or update your mailing address.
5. Click on the subscription that you want to modify and update accordingly.
If you’ve already been billed for your most recent tea shipment, your cancellation will take effect in the next billing cycle. If you need additional assistance, please email us hello@smithtea.com.
What is your policy for Amazon purchases?
Steven Smith Teamaker works hard to ensure that its high quality products reach consumers in the condition we intend. As such, for sales on the Amazon platform, the Steven Smith Teamaker’s 45 day product quality guarantee will not apply without valid proof of purchase from Steven Smith Teamaker.