Shipping Policy

We ship web orders within 5 business days. For all orders outside of the continental US, duties and customs are paid by the recipient. Please find our entire shipping policy outlined on our Frequently Asked Questions page.

Return Policy

Smith Teamaker accepts returns on product purchased at the tasting rooms or online direct from our website. Except for cases of product defect, all other returns must be made to the original retailer. All returned items must be unopened and in resalable condition. All returns will be given the option of a refund or equivalent exchange.

Contact or phone us at 1 (800) 624-9531.

Privacy Policy

SMITH TEAMAKER, LLC is committed to protecting our customer’s and site visitor’s privacy. If you would like to register with our site and/or order product from us, you may be asked, as appropriate, to provide your name, e-mail address, mailing address, phone number or credit card information. We, the Smith tea makers, use the information we collect from you to process your orders and to provide you a truly remarkable journey through our tea making world. If you prefer, however, you may certainly visit our site anonymously.

The team at Smith Teamaker, LLC guarantees that your information, whether public or private, will not be sold, exchanged, transferred, or given to any other tea company (or any kind of company for that matter), without your consent, other than for the express purpose of delivering the purchased product or service requested.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the “do we use cookies?” section below for information about cookies and how we use them.


Some of the information we collect from you may be used in one or more of the following ways:

  • To personalize your experience: Because your information helps us to better respond to your individual needs.
  • To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To win your heart back through re-targeting ads and campaigns
  • To improve customer service: Your information helps us to more effectively respond to your requests and support your needs.
  • To process transactions with Smith Teamaker, LLC only.


SMITH TEAMAKER, LLC uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place online, as well as in our tasting rooms, to protect against the loss, misuse or alteration of information that we have collected from you.


While the Smith tea makers adore almond butter cookies and make sure the lab is well stocked to accompany our morning, afternoon, midday and early evening teas while at the shop, we’re using that electronic type as well.

If you’re unfamiliar, the non-edible kind of cookies are small files that a site or its service provider transfers to your computers’ hard drive through your web browser (if you permit) that allows the sites or service providers systems to recognize your browser and capture and remember certain information.

We use these non-delicious cookies to assist us in processing the items in your shopping cart, to understand and save your preferences for future visits, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to turn these cookies off, but in so doing, some of our services may not function properly, just so you know. You can also opt-out of Google Analytic for Display Advertising by changing your preferences in your Google account or by downloading the Google Analytics opt-out browser add-on.


We won’t trade, rent, sell or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect our or others rights, property or safety.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our privacy policy.


If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on Oct 23, 2013.

If you do not want to receive e-mail or other forms of contact from SMITH TEAMAKER, LLC in the future, please let us know by sending us an e-mail at